Introduction

At Feather and Fell, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Time Frame for Returns

You have 14 days from the date of purchase to return items.

2. Condition of Items

To be eligible for a return, items must be in their original condition ("as new"), meaning they are unused and in the same condition that you received them, with original tags and packaging.

3. Return Process

To initiate a return, please contact our customer service via the contact us page on our website or by emailing us at contact@featherandfell.com.

4. Refunds

Refunds will be processed using the original method of payment.

5. Time Frame for Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. You will receive the credit within up to 5 working days, depending on your card issuer's policies.

6. Return Shipping Costs

Customers are responsible for paying their own return shipping costs. Return shipping costs are non-refundable.

7. Original Shipping Costs

Original shipping costs are non-refundable.

8. Non-Returnable Products

The following items cannot be returned:

Personalized products

Sale items

9. Exchanges

We offer exchanges for items that do not conflict with the non-returnable products policy (personalized and sale items). Customers are responsible for the cost of returning the item and the cost of shipping the new item.

10. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via the contact us page or by emailing contact@featherandfell.com. We will provide instructions on how to return the item and issue a refund or replacement.

11. Returns Contact Information

For any questions or concerns about returns, please contact us:

Via the contact us page on our website

By emailing contact@featherandfell.com

Conclusion

We are committed to ensuring your satisfaction with our products and services. If you have any questions about our returns policy, please don't hesitate to contact us.